ETS Staffing
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Field Service Manager
Job ID: 142944
$110K Annual Salary, Monday-Friday, Full-Time
Our client is a well-respected and steadily growing manufacturer known for its high-quality equipment and commitment to customer satisfaction, and they want your to join their team as a Field Service Manager.
Your day-to-day as a Field Service Manager:
- Troubleshoot product issues and provide technical support via phone, email, video, or site visits
- Train and support installers, service partners, and customers on equipment maintenance and operation
- Coordinate and manage service coverage across partner networks and internal teams
- Maintain detailed service records and documentation in ticketing systems
- Identify service gaps and recommend improvements to internal teams and leadership
Your skills and experience:
- 5+ years in a service technician or field support role
- Knowledge of hydraulic and electrical systems (AC/DC) and ability to read schematics
- Strong communication skills with the ability to train and support external partners
- Proficient in using Microsoft Office and general service documentation tools
- Must be organized, self-directed, and comfortable with occasional travel
For immediate consideration for the Field Service Manager role, contact Bill (518-324-3119) at ETS today.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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142944