The ETS HR team is reaching out to the entire ETS community to address the evolving global COVID-19 (Coronavirus) pandemic. There is nothing more important to us at ETS than the health and safety of our employees. 

At this time, no one knows how severe this outbreak will be. Given this uncertainty, we are taking proactive steps to address a number of concerns. 

Follow the guidelines outlined on the CDC (Center for Disease Control and Prevention) site located here:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze by either sneezing into your elbow or with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. For further guidance on handwashing:
  • It is also a good idea to avoid close contact with people in a business setting, e.g., shaking hands. You may inform the individual that while you respect business protocol, you think it is a good idea to avoid hand shaking while this outbreak is happening.

Do not report to work if you are on an assignment or project. Call your recruiter immediately and let us know you have tested positive for COVID-19, and you will receive further guidance.Your recruiter will communicate with the client directly.

Please contact the ETS office immediately and tell your Recruiter or HR  that you believe you’ve been exposed at your worksite to someone who tested positive for COVID-19. You’ll be given further guidance.

Your health and wellbeing are of the utmost importance. Contact the ETS office or your recruiter if you are sick, do not report to work, or if at work, go home immediately. Seek medical attention as soon as possible. If you are diagnosed with COVID-19, stay home until you have recovered and have been medically cleared to return to work. Your Recruiter will inform the client about your availability and when you are able to return to work.

Contact your local ETS office or Recruiter right away and let them know the client has decided to close their facility or office for a period of time. Your Recruiter will work with the client to determine if your work can be done remotely and if you can do so. If remote working is not possible, your assignment or project may end. We will do our best to find another opportunity for you to continue working. You may be eligible to apply for unemployment benefits depending on eligibility requirements. Contact the ETS HR Team via our live chat feature located in the bottom right of your screen, or email

Any time away from work is time off without pay. Short term disability, paid family leave and other programs may be an option for you if you are eligible.  Call the ETS office to speak with someone from our HR team if you are in this situation. We are here to help you navigate these options.

Explore if you have alternate childcare options. If none are available, contact your local ETS office or Recruiter, and they can work with the client to determine if any of the work can be done remotely. If you are not able to work, your assignment may end. We will work with you to find another assignment or project, based on your availability. You may be eligible to apply for unemployment benefits depending on eligibility requirements.  Contact the ETS HR department for details.

If you traveled to a country without CDC (Center for Disease Control and Prevention) or WHO (World Health Organization) travel restrictions, and you are not experiencing any illness or symptoms, you are not required to communicate information about your travel.

If you’ve recently visited a country or area under travel restriction from the Centers for Disease Control and Prevention and World Health Organization, contact your ETS office or Recruiter for further guidance before returning to work.

Please be assured that we’re closely following developments and we will be continuing to monitor the situation. The health of you and your family, our employees and our communities is our first priority. Please contact the HR team with any questions or concerns via email at or phone at 518.324.3132.