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Your Guide To Generation Z

Soon Gen Z will be hitting the workforce with a strong 72.8 million individuals. Gen Z includes anyone born from the mid – 1990s to the early 2000s. Which means their walking off the graduation stage and into the workforce, and it’s time to start preparing for this new wave of workers.

In order to prepare, it is imperative to understand the difference between them and the millennials that came right before. Stop rolling your eyes – yes we see you. We get that learning to understand the wants and needs of yet another generation seems daunting, but that’s why we put together these 4 straight to the point facts you should know.

More than Tech Savvy, Tech Native
Gen Zers are digital natives. They are the most web-savvy, app-friendly generation yet. Not only were they born in the era of smartphones, but they are used to running multiple devices at once. This has helped them to become extremely comfortable multitasking, but has contributed greatly to their short attention span – which on average is 8 seconds.
Takeaway: Gen Zers are more visual and a video or animation will resonate more with them then a long description. To attract Gen Z candidates, companies should look to digitize recruiting and disrupt recruiting norms by using technology to reach new talent pools at low cost.

The Most Entrepreneurial Generation Ever
Gen Zers are very entrepreneurial, they want to be heard, own their projects, and get recognition for their work. The newly developing high tech and highly networked world has resulted in an entire generation thinking and acting more entrepreneurially.
Takeaway: As a result of their entrepreneurial way of thinking, Gen Zers desire more independent work environments, and want to make sure that the years invested in their jobs will propel them forward on their journey of self development. Companies should create opportunities for younger workers to be visible to leadership and exhibit the entrepreneurial culture Gen Z is seeking.

A Resourceful and Competitive Nature
With the advantage of easier access to more information, people and resources than any prior generation, Gen Zers are incredibly self-reliant, resourceful and pragmatic. There’s a lot of rich information and content on the web and they know how to find it quickly, so they don’t feel they need to take a back seat to somebody just because that other person has more experience.
Takeaway: They value independence over collaboration. Companies will find greater success touting private offices and competitive salaries than teamwork and constant collaboration.

Value Human Interaction
Despite growing up in a fully digital age, Gen Zers are ready to put down their devices and engage in face-to-face interactions with co-workers and clients. They actually crave open conversations and value these interactions even more than other generations.
Takeaway: Contrary to popular belief Gen Zers don’t always want to be on their devices. Companies should play to this preferred method of communication with regular check ins.

Gen Z’s have grown up in incredibly complex and uncertain times, and they have adapted well by taking initiative, thriving in agile environments, and questioning status quo to identify if there is, in fact, a better way. By the end of this decade Gen Z will be emerging into the workforce so now is the time to prepare and anticipate their needs as employees.

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ETS Welcomes ADK P-Tech Intern

Meet Julian! The newest member of the ETS team – our Marketing Intern! Julian comes to us from ADK P-Tech, and will be assisting our Marketing Department in creating fun and engaging content across a variety of platforms. Take it away Julian!

About me
Hi everyone! I am Julian Nephew, a native of Peru and a student of the ADK P-Tech program for 3 years now. I’ll admit that at first I was not very enthusiastic about joining the P-Tech program, which would be in its very first year when I started. But with the encouragement (some might call it a very persuasive nudge) from my parents, I started my first year and knew that I had made the right choice – quickly seeing that it would greatly benefit my future. While participating in the program, and learning about different career paths, I realized that I might have an interest in pursuing marketing. Flashforward to now, with the help of my ADK P-Tech instructors, I am diving into the field and getting a first-hand look at the industry. When I am not furthering my education and interests at ADK P-Tech, I like to train in mixed martial arts and go hiking.

About ADK P-Tech
P-TECH is an innovative program that is taking shape across the state. ADK P-TECH was founded in 2013 as one of 16 P-TECH schools funded in Round One of a New York State and Federally funded Early College High School initiative. The unique culture of a P-TECH 9-14 school is built upon high expectations for students and adults alike. There are currently 26 P-TECH schools operating in New York State with an additional 7 schools scheduled to open for students in the Fall of 2017. In P-Tech students leave with a high school diploma and also a industry recognized associate’s degree. The schools create a seamless program for students to acquire the academic, technical, and workplace skills and knowledge that employers need. ADK P-TECH students attend classes on the Peru High School Campus during Years 1-3 in “a school within a school model.” Students then transition to the Clinton Community College Campus during Year 4 and complete degree requirements in Years 5-6. Teachers, partners, and parents work together to ensure that every student graduates fully prepared for the 21st century workplace.

Throughout my time in ADK P-Tech I have had many great experiences, but my favorite has to be going to Clinton Community College this past spring to take my first college course ever – English 101. As I move onto my last year in ADK P-Tech, I look forward to getting the full college experience and moving one step closer to getting into the workforce.

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AIME Kick-Off

Looking for a clear pathway to a career in manufacturing? Head to the AIME Kick-Off event on Tuesday, August 22nd from 4:00pm-5:30pm at the Institute for Advanced Manufacturing at Clinton Community College. Discover how this 8 week, hands-on training course can prepare you to jump start a career in advanced manufacturing! Check out the full details of the next AIME course below!

For more information on AIME or the Kick-Off event call the ETS Plattsburgh office at 518.562.4673.

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#IamETStalent – Clare Urban – VT Recruitment Business Partner

Meet Clare! Her spirited personality, love for Lake Champlain, and effortless ability to create relationships, are just a few things that make her a rock-star member of the ETS team. Check out this video to learn all about why you should get to know Clare.

What made you want to be a recruiter at ETS?
I think i’m pretty good at reading people, I thought I should be a psychologist or recruiter – I chose recruiter!

What’s your favorite part of the Champlain Valley?
I love to be by the water. When I grow up I really want a tiny house by the lake.

Any claims to fame? Maybe you won an air guitar contest or won a lifetime supply of Ben & Jerry’s in a raffle?
I originally came to America from Nottingham on an adventure as a nanny for the Shearer family.

What’s a superpower you’ve always wanted and how would you use this power?
A Mind Reader – so I would have advanced warning on who will or will not show up to the job site.

What’s the strangest question you’ve heard in an interview?
So, are you Australian?

What was your first impression walking into ETS?
Wow! That’s a lot of orange! But it set the tone for the colorful people I would shortly meet.

Name something that makes your job feel rewarding.
Making friends. I enjoy making new friends and in this job I get the opportunity to meet SO many people.

What’s one piece of advice you give to candidates about to interview?
Relax, we are here to help.

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Happy 150th to our Canadian Friends!

Happy 150th to our Canadian Friends!
Bon 150ième anniversaire à nos amis Canadiens!

First and foremost, the entire ETS team would like to wish our neighbors to the north a heartfelt “joyeux anniversaire!” Our region shares a border, a rich history and most importantly, an economy with Quebec.

The United States and Canada are partners in a unique and special friendship. There are 180 Canadian-based companies in Clinton County. 18% of the workforce in Clinton County work for Canadian companies. They make things here in the North Country and throughout New York State and, in the process, support an estimated 680,000 jobs.

Since our founding in 1982, ETS has enjoyed a profound and multifaceted partnership with the abounding Canadian-based businesses who have set up shop in the North Country. With shared values and interests, our mutual commitment to addressing the most challenging workforce issues has forged a strong relationship. Over the years, ETS has been instrumental in providing Human Resources and employment guidance to our Canadian partners as they navigate the world of work “South of Border.” We can help Canadian companies find employees quickly, putting them on the ETS payroll at first and then helping them to transition to their own payroll systems as they get on their feet here in the USA.

A relationship that creates prosperity on both sides of the border, a relationship that exemplifies the significant economic ties between the state and province, and a relationship that we take pride in every single day.

On this day, the 150th Anniversary of Canadian Confederation, ETS truly shares in the pride in all that Canada has accomplished in a century and a half. We join in the celebration of this great anniversary, and look forward to the next 150 years – continuing to share the goal of enhancing shared prosperity, creating jobs, and promoting sustainable economic development.


Tout d’abord, l’équipe d’ETS aimerait souhaiter à nos voisins et amis du nord un Joyeux Anniversaire des plus sincères! Notre région partage une frontière, une histoire riche et une économie prospère avec le Québec.

Les États-Unis et le Canada sont partenaires dans une relation unique et amicale. 180 entreprises canadiennes ont pignon sur rue dans la région du comté de Clinton. 18% de la main d’oeuvre du comté Clinton travaille pour des entreprises canadiennes. Ces entreprises fabriquent des biens dans la région du “North Country” et dans tout l’état de New York et, par le fait même, supportent approximativement 680 000 emplois.

Depuis notre fondation en 1982, ETS a bénéficié d’un partenariat riche et robuste avec les entreprises Canadiennes qui sont établies dans la région du “North Country”. Partageant les mêmes valeurs et intérêts, notre engagement mutuel pour résoudre les enjeux de main d’oeuvre les plus complexes a forgé une relation très solide. Avec les années, ETS a joué un rôle important en offrant un service de ressource humaines et de consultation en matière d’emploi à nos partenaires canadiens quand ils naviguent dans le monde du travail chez leurs voisins du sud. Nous pouvons aider les entreprises canadiennes à trouver des employés rapidement et à utiliser notre service de paie en attendant qu’elles puissent organiser et/ou solidifier leurs présence dans la région du “North Country”.

Une relation qui est prospère des deux côtés de la frontière, une relation qui est caractérisée par des liens économiques significatifs entre les États-Unis et le Canada et une relation dont nous tirons fierté, quotidiennement.

En ce jour du 150ième anniversaire de la Confédération canadienne, ETS désire faire partie de la fierté engendrée par les accomplissements réalisés par le Canada au courant des 150 dernières années. Nous prenons part dans la célébration de cet important anniversaire et nous nous réjouissons pour les prochaines 150 années – poursuivre un objectif commun de prospérité, de création d’emploi et la promotion d’un développement économique durable.

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Employee Retention on a Budget

Keeping your staff happy, engaged, and motivated to do their best work day in and day out should always be a top priority for your business. Because, as a business leader, you already understand the harsh repercussions of even mildly disengaged employees. But that can be tough when your business doesn’t have the cash to hand out big raises, even when they’re deserved. So how can you compete for talent, increase employee satisfaction, and reduce costly turnover without breaking the bank? Yes, providing competitive compensation is one way to keep your employees happy. But it’s not the only strategy.

Here are 6 low-cost ways to keep employee retention high and show your team they are highly valued.

Be Transparent – Make Employees Part of the Big Picture
Employees become more engaged when they feel they work on a team where they can be comfortable voicing their ideas and concerns. Set the right tone by letting your employees know that you welcome their thoughts on company happenings, individual and department direction, and big-picture company direction. Feedback and the ability to understand employee concerns is important, but it’s what you do after that’s critical to retention. Transparent communication and a simple acknowledgement that we heard you can go a long way.

Promote from Within – Recognize and Reward Employees
There is no denying that your employees will feel discouraged if they sense their current office viewpoint won’t be changing anytime soon. If you want employees to invest in your business, then invest in them. Many managers fail to consider that the talent they seek could very well be right under their nose. Recognizing the contribution and efforts of employees, especially publicly, goes a long way.

Develop a Healthy Workplace
Research shows organizations sincerely devoted to their employees health see higher employee retention rates. While giant companies offer on-site recreational facilities, your organization may not have the resources to provide such amenities. However, there is plenty you and your fellow leaders can do to inspire your teams to be physically, mentally, and emotionally healthy. Some firms partner with local fitness centers, others offer fun workspaces with pool tables, complimentary chair massages or a kitchen filled with healthy snack choices. Whether it’s taking 10-20 minute breaks throughout the day or ensuring a clean, bright office, these types of healthful options go along way toward preventing employee burnout.

Encourage Social Connections
Enabling better relationships among coworkers actually does wonders for employee satisfaction and productivity. When employees are friends with one another, they generally feel more connected to their organization and more excited about coming into work each morning. Strong coworker relationships also help when it comes to collaboration within the office. It’s understandable that amid day-to-day deadlines, encouraging employee connection rarely finds its way onto your to-do list. Here’s a solution: Delegate! Appoint a team of employees to head up fun activities like celebrating birthdays around the office, motivating employees to eat lunch together, or hosting out-of-the office outings.

Offer Professional Development Opportunities
Providing developmental support, such as training opportunities and career mentoring, is an employee retention strategy that pays off big time. Your employees benefit by expanding their skills. You benefit by getting a more productive, versatile and knowledgeable workforce.

Stand for Something
Most likely, your employees hold a cause or two very close to their hearts – especially if you have millennials on staff. Workers of this generation want to be part of a cause that matters. Make a larger sense of purpose and giving back part of your culture by weaving charity into your business plan.

Employees are your organization’s greatest asset. If you don’t keep them happy, they’ll find another company that will — it’s that simple. We live in a time when culture plays a bigger role in employee retention than compensation. As employees begin to adjust the way they approach their employment options, it’s time for employers to start creating cultures that truly value their employees. Fostering a company culture that provides employees with a better quality of work life is the new way to build for a stronger tomorrow.

Looking to add people to your team? ETS connects with hundreds of people each month who are passively looking for their next great opportunity. Call us today to find your next super-star!

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Professional & Approachable: Perfecting your Profile Picture

Whether you’re looking for a new job, searching for a top candidate, or exploring ways to publicize your company, LinkedIn is the go-to social networking platform for all things business. With this, it’s critical to put your best professional game face forward on LinkedIn, and that starts with your profile picture.

Your profile picture is one of the most important elements of your LinkedIn presence. In fact, research shows that just having a picture makes your profile 14 times more likely to be viewed by others. Incorporating a quality photo into your LinkedIn profile will not only help you make the right impression, it will humanize your profile, making you recognizable and more approachable.

These days, having an optimized LinkedIn profile is as important in the professional world as an up-to-date resume. Especially when you consider the fact that your LinkedIn profile is supercharged with valuable google goodies – it’s the first thing interested parties are going to click on when they’re internet stalking you, and BELIEVE US they are internet stalking you.

Unlike eras past, it now only takes a few seconds and a handful of poorly chosen pixels to handicap your career ambitions. Here is our guide of Do’s and Don’ts to make sure you put your best foot forward – making your LinkedIn profile as professional and approachable as possible.

DO choose a photo that looks like you
People want to be able to instantly recognize you. Have you ever seen someone’s profile picture online and then met them in person only to find they look completely different? It’s a startling experience, and one that can make you question their credibility. So it is important to make sure your profile picture accurately reflects how you look. Remember this is about YOU. Make sure your front and center, and the focus of the photo.

DON’T use a headshot that is old enough to buy a drink in a bar
While it’s tempting to go back into the archives and pick a fantastic shot from your prime, it’s important to depict yourself as you look right now. If someone meets you in person and doesn’t recognize you from your profile pic, that could raise a red flag.

DO look the part
Since LinkedIn is a professionally oriented platform, make sure to wear the type of clothes you’d wear on the job. If you work in finance, go for a suit and tie. If you’re a programmer at a high-tech firm, that old faithful plaid shirt will do the trick. If you work at a startup and rock your athleisure wear everyday, you should probably step it up a notch. You don’t want to be over or underdressed.

Dressing professionally also means dressing cleanly and simply: avoid wearing too much makeup, or any over-the-top, distracting hairstyles and jewelry. Also, note that solid colors tend to do best on camera.

DON’T use an overkill filter
Mayfair. Rise. Valencia. Wondering which one to use? Let us make it easy for you – DON’T! Skip the crazy instagram filter. Potential employers and clients want to see you just as you are.

DO keep it simple
The last thing you want is to look like you have horns growing out of your head from an unfortunately placed tree in the background of your photo. Avoid busy backgrounds, get some good light and keep the rest of your shot simple.

DON’T crop an obvious group shot
Your photo should be of you, and only you. No dangling arms of your college buddies, or half-cropped faces of an ex.

DO make sure your face takes up at least 60% of the frame
Save the distant sun kissed photo of you surfing in hawaii for instagram. Your adventurous side holds little currency in the LinkedIn universe, and users will have no idea what you look like. Make sure you are front and center, and the focus of the photo. The ideal LinkedIn portrait is cropped close and tight, like this: shoulders, some neck, and definitely your face. But NO selfies. Selfies of any kind are way too casual for LinkedIn.

DON’T include distractions
After putting all of that effort into perfecting your look, you’ll want to make sure that you are the focal point of your profile picture. To ensure this, it is important to go solo. Don’t include spouses, friends, kids, or your yellow lab Buddy (Yes, we are just as disappointed as you are on this one).

Feeling overwhelmed? ETS is here to help by making sure you put your best foot forward! On Thursday, June 8th visit our booth (#80) at the North Country Chamber of Commerce Business Expo at the SUNY Plattsburgh Field House for a complimentary headshot! Greer Cicarelli Photography will be on hand from 11am-2pm to make sure your next profile picture makes a positive first impression!

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#IamETStalent – Ryan Lee – Branch Manager

Meet Ryan! His love for the area’s endless options for outdoor recreation, ability to crack a joke on a whim, and the deep personal interest he takes when meeting new people, are just a few things that make him a rock-star member of the ETS team. Check out this video to learn all about why you should get to know Ryan.

What made you want to work at ETS?
ETS has established itself as a leader in the Champlain Valley for staffing, recruiting, and training. When I knew I was interested in potentially entering this industry, I knew I wanted to work for the best.

What’s your favorite part of the Champlain Valley?
I’m someone who LOVES spending time outdoors and being active. The Champlain Valley offers so many options for outdoor activities regardless of the season (i.e. kayaking, camping, running, hiking, skiing, golfing, fishing, etc.)

What was your first impression walking into ETS?
From the very beginning, ETS struck me as a company focused on the future and staying as current and cutting edge as they can be. I think this culture of continuous growth and improvement is lost with a lot of companies in the staffing industry. It’s easier to stick to what’s worked in the past instead of evolve and grow with the times. ETS continually strives to stay on top of trends and technology.

What’s one thing people would never know about you?
I’m a closet musician – my wonderful wife calls me a walking one-man band. My best instrument is probably the guitar.

What’s a superpower you’ve always wanted and how would you use this power?
It would be really cool to be able to teleport. I would travel all over the world and continue to meet new people and experience new things… all while saving a few bucks on airline tickets.

What’s the strangest question you’ve heard in an interview?
When I was in college, I worked for the IT Helpdesk part time. For my interview, I was asked to tell a joke on the spot. It wasn’t necessarily a strange question, but certainly a unique one that I’ll remember for years to come. I had a joke it my back pocket, made the hiring manager laugh, and landed the job.

What’s your favorite restaurant?
I’m a huge fan of local restaurants, but I think my favorite here in Vermont is the Farmhouse. Great food and great craft beer options.

Name something that makes your job feel rewarding.
I love connecting with new people everyday as well as seeing the look on a client or candidate’s face when we’ve found them the perfect match.

What’s one piece of advice you give to potential clients?
Focus on your business. You have enough to worry about when it comes to managing your existing and growing your company. Let us do the heavy lifting by reviewing applications, conducting interviews, and negotiating salaries. By working with us, you can assure growth is never compromised and receives your full attention.

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The Workplace of the Future is Here

The future of work is happening, all around you, right now. From the way we work, where we work, to your ultimate “why am I doing this?” work as we know it is changing. The casual observer may be hard-pressed to find smart buildings lining the sidewalks, or Google-esque workplaces in our own offices – however, we need to be cognizant that the initial stage of exponential growth is deceptive. This is the age of “accelerating disruptions”, in which the world around us is no longer transforming linearly, or predictably – but at an exponential rate of change. Think fast – real fast, surprisingly fast.

The bottom-line is this – action needs to be taken today to fully engage with the forces of change in the world of work. Those who don’t, will be left behind.

The future of work is everyone’s industry. Here are 4 ways to gauge where your business stands on the future timeline.

1.) Get Digital
Transforming business, as a whole, not just how we communicate. Becoming a digitally empowered business is a game-changing mindset that must be driven by leadership. Companies are now embracing emerging new cognitive and analytic capabilities – automating processes, measuring performance, accessing detailed data, and engaging better talent.

2.) Offer Flexibility
Flexibility is about productivity, work-life balance and growing with the times. Today’s workforce values flexibility that enable employees to work when – and where – they do their best. Certainly, there’s plenty of trust involved. But it can also give companies access to a talent pool that spans the globe – working from anywhere.

3.) Constant Contact
Connections will make or break your success. Whether your entire team works in the same office or are distributed across the country, engaging employees is critical. The digital workplace (think Slack, HipChat or Teams) makes a virtual space where connection and information is available on demand. For employees, this means access to the communication they need, why they need it, on whichever device they prefer to use.

4.) Structure Shake-up
Leadership will be the driving factor as your company looks to surge into the future of the workplace. Not only is the way we work getting disrupted, the actual jobs are too. The future timeline of work is shaking up the way companies manage teams and look at organizational structure. Understanding the types of roles you need to keep your team competitive and innovative in today’s landscape and the future landscape is critical.

Planning for the workplace of the future means striking the right balance between human needs and technology. As a role model with a pulse on the future, leaders will find success adapting to modern business if they are connected, collaborative and digital.

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Can your Recruiter Deliver?

You are a reliable, hard worker. You are solving problems for your co-workers, creating value for your bosses and generally reaping the rewards of your hard earned success. People in your life and in your industry are taking notice. You, in short, are a rockstar. Isn’t it time you had a job at a company that valued these qualities?

You are getting noticed by recruiters!

The staffing recruiters have found you and each one promises the moon. You’re ready for the next big thing and you know a professional staffing company can help. How do you know which one is right for you?

Make sure they can deliver on their promises.

At ETS, we’ve found that the most successful candidates actually interview us. That’s right. While we’re trying our best to get to know you, you should be getting to know us to find the best recruiter.

Here are 5 questions you should ask a recruiter:

1.) How long have they been a recruiter at their current staffing agency?
Professional staffing firms tend to have high turnover rates. When you have questions about payroll, benefits or the best pizza joint in town, you want a recruiter that’s sticking around for the long haul and not handing you off to the new kid on the block. At ETS, while we are growing and adding recruiters all the time, our recruiters stick around! Del Rock and Cyndie Lathrem have been recruiters at ETS for 30 and 20 years respectively.

2. Who are their current clients?
Do you recognize any of them? Are you impressed? If not, you should consider moving on to someone who actually recruits for the best companies in town.

3. How is payroll handled?
Getting paid accurately and on time is pretty important in our book, don’t you think? If payroll is handled at the home office in another city or, worse yet, at a 3rd party accounting office, chances are if there are problems, you won’t get an answer quickly. At ETS, our HR and Payroll is handled locally and we have a team of HR experts ready to handle any problems.

4. What is their expertise?
The best recruiters are specialists. The one you want is a specialist in your field.

5. Why are they working at this firm?
Understanding how the recruiting firm treats its internal employees tells you a lot about how they will treat you.

6. What is the average airspeed velocity of a swallow?
Okay, that’s six. You want to make sure the recruiter is paying attention!

Getting those phone calls can be exciting. It means you’ve made it and people want you. But don’t settle for just any recruiter. Find the one that’s right for you, someone who listens, knows your industry, and will stick around. And, when you find the right recruiting partner, the sky’s the limit.

About ETS:

We’re Nothing Without You. You’ve got skills, and we’ve got the hook up. Whether you’re looking for your first job, or you’re a seasoned professional, our recruiters take the time to understand your career vision and develop a strategy to make it a reality. A partner in your career success, we’ll connect you with rewarding careers at companies throughout the Champlain Valley that are making a difference. We know “job” just isn’t a 3 letter word – it’s who you are. Start a relationship with one of our recruiters today and get noticed by the right people. Set up a meeting by calling 518.562.4673, or just stop by!

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